Faq

Ordering & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for your convenience.

Is my payment information secure?

Absolutely. We use SSL encryption and PCI-compliant payment processors to ensure all transactions are 100% secure.

Can I modify or cancel my order after placement?

You may request order modifications within 1 hour of placement by contacting our customer service. After this window, we cannot guarantee changes as orders enter processing.

Shipping & Delivery

What are your shipping options?

We offer standard (3-5 business days), expedited (2-3 business days), and express (1-2 business days) shipping. International shipping is available to select countries.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination. Please check our Shipping Policy for details.

How can I track my order?

Once your order ships, you'll receive a confirmation email with tracking information. You can also check order status by logging into your account.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy for unused items in original packaging with proof of purchase. Some items may be subject to restocking fees.

How do I initiate a return?

Please contact our customer service team to request a return authorization. Returns without authorization cannot be processed.

Product Information

Are your products safe for all pets?

All products meet international safety standards. However, we recommend checking product descriptions for size/breed recommendations and consulting your veterinarian when introducing new items.

Do you offer organic/natural pet products?

Yes! We carry a selection of organic and natural products across all categories. Look for the "Eco-Friendly" filter when shopping.

Customer Service

How can I contact customer support?

Our team is available 24/7 via live chat, email ([email protected]), or phone (+1-800-PET-LOVE). Average response time is under 2 hours.

Do you offer bulk discounts?

Yes, we provide special pricing for orders over $500. Please contact our wholesale department at [email protected] for customized quotes.

Faq